Case study: First Choice Health

Summary

NX needed a scalable way to run 360 reviews across their tech team. After exploring Google Forms they found it too time-consuming to manage. Effy AI replaced manual work with full automation, from peer nominations and approvals to review distribution, giving NX the experience they wanted without pulling dev resources.

“We're now able to extract real, actionable insights from feedback. Those insights have directly led to solutions that made a real impact on our business.”

Kevin Conefrey

Kevin Conefrey

VP of HR

From Pivot Tables to Presentation-Ready Feedback

Kevin had been running leadership 360s through DecisionWise — an expensive, rigid platform that required 40+ survey statements per review. His people pushed back hard. "They were like, Kevin, we can't do that again."

So he stripped things down, simplified the process, and switched to Effy. The first year was a learning curve. The second year was the payoff.

The biggest win: no more manual data wrangling. Before Effy, Kevin had to export every person's responses, build pivot tables, consolidate scores, and pull comments together by hand. Now the reports come organized and ready to present — scores, benchmarks, and verbatim feedback in one place.

What sealed it was the flexibility. Effy lets Kevin group and categorize questions after the fact, so even if something isn't set up perfectly, he can still slice the data the way he needs. That kind of fix-it-later flexibility didn't exist in his old system.

And when he needed help setting up surveys, the Effy team built them for him — removing another layer of friction that had tripped him up before.

Two years in, Kevin's verdict: "Two thumbs up."

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